★★★★★

“In hindsight? Yeah. It was a pretty big miss. And the thing is, it seems so obvious once someone points it out — that's the part that gets me. Now I'm like, how did I not think about that? It's one of those details that you don't know you need until you're in the middle of a turnover scramble wondering why everything feels so chaotic. Now that it's in place, I can't imagine running a property without it.”

Upstate Region, NY

★★★★★

“I flip a lot of homes and I genuinely thought I had the Airbnb framework pretty well figured out. I've done this enough times — how much could I be missing? Then Tracey showed up and walked the property with me before I started tearing down walls. I am so glad she did. She caught something I would have designed right around and completely missed. What would have been a costly fix after the fact was a simple decision before we ever picked up a tool. That walk-through paid for itself before the first guest ever checked in.”

Upstate Region, NY

★★★★★

“I can't believe I missed this one thing. When Tracey first mentioned it, my honest reaction was — I have people, they'll handle it. But the truth was, my people were stressed out and I wasn't giving them the tools they needed to do their job well. Once we fixed it, everything changed. The turnovers got smoother, the crew was less frazzled, and I finally understood what was actually slowing us down. It wasn't my team. It was me missing this one setup.”

Finger Lakes, NY